Our terms, privacy practices, consents and downloadable documents.
Rules covering appointments, deposits, cancellations, rescheduling, and refund requests.
Please provide at least 24 hours’ notice to cancel or reschedule a consultation.
A deposit may reserve scheduling, staff, facilities, and coordination resources. Unless otherwise stated in writing, reservation deposits are nonrefundable.
With at least seven calendar days’ notice, a deposit may be transferred once to a new available date. Additional or late changes may result in loss of the deposit or a new fee.
Late cancellation, failure to attend, excessive lateness, or failure to complete required preoperative steps may result in nonrefundable charges to the extent permitted by law.
If the treating provider postpones treatment for medical or safety reasons, HairMex will assist with rescheduling. A postponement does not automatically guarantee a cash refund.
HairMex is not responsible for refunds of amounts paid directly to independent physicians, clinics, hotels, laboratories, financing providers, or other third parties.
Patients are responsible for airfare, lodging, visas, transportation, and other travel expenses unless otherwise agreed in writing.
Submit requests in writing with the patient’s full name, appointment date, payment date, amount paid, and reason for the request.
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