🗂️1. Information We Collect

• Name, email address, telephone number, and country
• Consultation requests and appointment information
• Photos or videos voluntarily submitted for evaluation
• Hair-loss, skin-care, medical, and treatment-related information
• Device, browser, IP address, and website usage information
• Cookie and advertising identifiers where enabled

🔍2. How We Use Information

• Respond to inquiries and consultation requests
• Coordinate appointments and services
• Communicate with physicians, clinics, or service providers involved in the request
• Provide preliminary estimates and requested information
• Improve website performance and marketing
• Maintain records, prevent fraud, and comply with law

🩺3. Sensitive and Health-Related Information

Information about hair loss, medical history, medications, allergies, photographs, or skin condition may be considered sensitive. We use this information only for consultation, coordination, safety, legal, and related service purposes.

🤝4. Sharing of Information

We may share relevant information with independently licensed physicians, clinics, laboratories, payment processors, scheduling providers, website providers, analytics platforms, and other vendors that help us respond to your request or operate the website.

🚫5. We Do Not Sell Personal Information

HairMex does not sell personal information for money. Certain advertising or analytics technologies may be treated as sharing under some privacy laws, and applicable opt-out rights will be honored where required.

🍪6. Cookies and Analytics

We may use essential, preference, analytics, and advertising cookies. Depending on the tools enabled, these may include technologies provided by Wix, Google, Meta, or similar platforms.

🔐7. Data Security

We use reasonable administrative, organizational, and technical safeguards. However, no internet transmission or electronic storage method can be guaranteed completely secure.

🕒8. Data Retention

Information may be retained for as long as reasonably necessary to respond to requests, coordinate services, maintain records, resolve disputes, prevent fraud, and satisfy legal obligations.

🧑‍⚖️9. Your Privacy Rights

• Request access to certain information
• Request correction of inaccurate information
• Request deletion where legally permitted
• Withdraw consent for certain uses
• Opt out of marketing communications
• Exercise applicable cookie or advertising opt-out rights

📷10. Medical Photos

Identifiable patient photos will not be published for advertising, social media, or promotional purposes without separate written authorization.

🧒11. Children’s Privacy

The website is not intended for children under 18, and HairMex does not knowingly collect personal information from children for treatment consultation purposes.

🌍12. International Transfers

Information may be processed in the United States, Mexico, or other locations where service providers operate. Privacy protections may differ between jurisdictions.

🔄13. Changes to This Policy

We may update this Privacy Policy periodically. The updated version becomes effective when posted on the website.